Refund policy

We are sorry to hear you are looking to return your Lucky Charms piece of jewellery. 

If you wish to return for a refund or exchange please email us at info@luckycharmsjewellery.co.uk and arrange return shipment within 14 days of delivery. Please note, all returns are at your cost and Lucky Charms cannot be held responsible for the product until it reaches our studio. Therefore, please use a trusted carrier and keep note of the tracking number. Please note, we will not accept returns where the label has been removed. 

Once your return is in our studio we will examine it for any signs of wear or damage, only after these checks have taken place will we issue a refund. Please allow up to 5 days from date of receipt in our studio for this to take place.

If you have any questions or need further assistance, please email us at info@luckycharmsjewellery.co.uk

We do not offer refunds or exchanges on earrings for reasons of hygiene.

Once we have safe receipt of the item of jewellery, it will be inspected by our workshop to confirm that the returned item(s) has not been worn or damaged by wear. We do not accept returns on jewellery that has been worn and where the label has been removed. 

Should your piece of jewellery arrive in a condition you are not wholly happy with, please send an image and description of the issue to info@luckycharmsjewellery.co.uk for us to assess and provide a solution to.